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HARMAN TECHNOLOGY ISSUES PRODUCT RECALL FOR ILFORD ID11 AND MICROPHEN DEVELOPERS
29th July 2010
For immediate release
HARMAN TECHNOLOGY ISSUES PRODUCT RECALL FOR ILFORD ID11 AND MICROPHEN DEVELOPERS
Performance issues identified with specific batches. Customers urged to return affected product to the retailer.
HARMAN technology Limited, manufacturer of ILFORD black and white photography products has today announced a recall of specific batches of its ILFORD ID11 and ILFORD MICROPHEN developers. The product recall is being instigated due to concern over product performance, following suspected moisture contamination of one of the raw materials.
Steven Brierley, marketing director at HARMAN technology commented:
“The high performance and reputation of ILFORD products is at the very heart of our business and any potential for the quality to be called into question is taken very seriously.”
“As such, we have made the decision to withdraw specific batches of ILFORD ID11 and MICROPHEN developers that could potentially be affected. No other ILFORD products or other batches of these developers are affected in any way by this incident.”
The affected batches are:
ILFORD ID11 Developer 1L, Item No: 1960457, Batch No's: 1095001, 1095002, 1095004
(Supplied after 7th May)
ILFORD MICROPHEN Developer 1L, Item No: 1960518, Batch No: 1095202
(Supplied after 8th June)
Any ILFORD ID11 and ILFORD MICROPHEN products with other batch numbers are unaffected by the recall. These batch numbers relate to the outer box only, and not the specific items contained within the pack.
Products from these batches have been available in the following countries: Argentina, Australia, Belgium, Canada, Croatia, Czech Republic, France, Germany, Holland, Hungary, Italy, Japan, Peru, Russia, Slovenia, South Africa, Sweden, Switzerland, Thailand, UK, Ukraine.
As well as the product performance concerns, the moisture contamination has, in some cases, created carbon dioxide within the Part B packet, which could therefore become visibly swollen. Although the carbon dioxide is harmless, the potential for this swelling to affect the opening of the packet is also a moderate health and safety concern.
Customers are advised to contact their Dealer/Retailer at the point of purchase to arrange replacement or refund.
For any other enquiries contact Customer Service on Telephone 0044 (0) 01565 684000 for the latest information and advice regarding the recall and product replacements, or email customerservices@harmantechnology.com
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For more information on this story, please contact Alex Myers or Stephanie Chitty at Manifest Communications on 07739 314284 or email alex@manifestlondon.co.uk
Due to a temporary shortage of ID11 developer in certain countries the following is a list of alternative ILFORD developers, which will also give excellent results.
1. ILFOTEC DD-X
Available worldwide as 1L liquid concentrate. Item: 1155055
Will give best overall quality and closest match for ID11.
Excellent image quality with all films. Especially good with Delta films.
Excellent for Push Processing
Same cost per film as ID11, but higher pack price. 1L pack develops 50 films
2. ILFOTEC LC29
Available worldwide as 500ml liquid concentrate. Item: 1131811
Excellent quality and wide range of dilutions giving lots of flexibility.
Same cost per film as ID11, but higher pack price. 500ml pack develops 50 films
3. ILFOSOL 3
Available worldwide as 500ml liquid concentrate. Item: 1131778
Excellent quality fine grain developer, best suited to low and medium speed films, FP4, PANF, SFX, DP100
Same cost per film as ID11, Similar pack price. 500ml develops 24 films.